REGISTRATION AND ORDERING PROCESS

Úvod > REGISTRATION AND ORDERING PROCESS

How to place an order on our website?

You just need to select the specific product you're interested in. Once you go to the product page, you can add it directly to your cart in the selected size, or you can click on it to view a more detailed description and additional photos of the product, which will help you decide on the desired size. Please choose the size you want to order on the right side of the product image. The estimated delivery date to the carrier is displayed next to each size. If this date works for you, simply clic...

Can I place the order also by phone?

We’re sorry, but we do not create orders based on phone calls, as it is essential to confirm your order and personal details during the final step of the ordering process. This way, we can avoid any potential misunderstandings. 🙂

Why am I unable to proceed with or complete my order?

When you click the "Continue with your order" button in your shopping cart, you will need to fill in your billing and shipping details. After that, you will see the available shipping and payment options. If this doesn't happen, it's possible that one of the products in your cart has sold out. We recommend checking the contents of your cart. After removing the unavailable product, the following steps in the checkout process should load. If you click the ,,Pay now" or "Continue with your order" ...

Why am I unable to add products to my cart or place an order at all?

If the products you are looking for are available in our online store and you are unable to add them to your cart or place an order, the issue may be related to the browser or device you are using. We recommend trying to open our website using a different device or browser (Google Chrome usually works well). If neither of these solutions helps, another option is to open our website in an Incognito window (private window), which should allow the site to function without any further complications...

How do I find out that my order has been processed?

After placing your order, you will receive a confirmation email regarding the receipt of your order. The confirmation email may end up in your SPAM or PROMOTIONS folder, so we recommend checking these folders as well. A successful order completion requires confirming that you have read the terms and conditions, and then clicking the "Pay now" button.

What if I don't want to include the invoice in the package?

As we strive to be environmentally responsible, we do not include any documents in the package. All documents are sent to the customer exclusively in electronic form to the email address provided when placing the order.

How can I register at your website?

You can log in to your account or register a new account by clicking the user icon at the top right or directly [HERE](https://shopify.com/authentication/79651275052/login?client_id=6ac6d53e-0968-425b-8371-8c8910d1e682&locale=en&redirect_uri=https%3A%2F%2Fshopify.com%2Fauthentication%2F79651275052%2Foauth%2Fauthorize%3Fclient_id%3D6ac6d53e-0968-425b-8371-8c8910d1e682%26consent_id%3D1CC437BD-b15f-46FB-b36a-7bb687bd6ddb%26locale%3Den%26nonce%3Df8440356-4816-46d1-8d28-576fae5e2fbf%26redirect_uri%3D...

Why am I not receiving any emails from you?

In some cases, our emails may be classified as junk mail and end up in folders such as SPAM or PROMOTIONS. Please check these folders. If you find our emails in these folders (SPAM, PROMOTIONS, etc.), we recommend manually moving all our messages to your main inbox. If you can't find our emails even in the junk mail, please contact our [customer support](https://www.dedoles.com/pages/contact-us).

Why am I not able to log into my account?

Make sure that you have entered the correct email address. If you're still unable to log in, please contact our customer service via the contact form. Our team will be happy to assist you 🙂

Where can I check the status of my order?

After logging in, please click on the tab "ORDERS" where you can find all orders that you have placed

How can I redeem the discount coupon?

The coupon must be applied in the final step of the checkout process in the cart by entering the appropriate code into the "Discount code or gift card" field and confirming by clicking the "Apply" button. The code should be entered in the same format as you received it, meaning in uppercase letters and without spaces.

Why am I not able to apply the coupon code?

Please make sure that you entered the code in the same format as you received it (i.e., in uppercase letters and without spaces) and that you confirmed its application by clicking the "Apply" button. Also, please ensure that the coupon is still valid and applicable to the products you are ordering. Only one discount coupon can be used per order, and coupons cannot be combined.

When will my order be shipped?

The shipping information for the product is visible directly on our website next to the product. We usually ship the items within 1-2 business days. Afterward, the product is handed over to the carrier, who will inform the customer of the exact delivery date.

How do I unsubscribe from the newsletter?

To unsubscribe from the newsletter, click the unsubscribe link located at the bottom of each newsletter – "Too many emails? Unsubscribe or change settings."