REGISTRATION AND ORDERING PROCESS

How to place an order on our website?

Just select a desired product category from the main menu in the red stripe. Once you are redirected to the category, you can choose a specific design you are interested in by clicking on the product image. Please select the size you want to order on the right side of the product image. The estimated delivery time is determined for each size. If you agree with the date of delivery, just click on the button “Add to cart”. On the top right side, you can see a symbol of a SHOPPING CART highli...

How do I find out that my order has been processed?

Once you have made the order, you should receive a confirmation e-mail that we received your order. This e-mail is sometimes sent to the SPAM folder of the e-mail accounts, that is why we recommend you to check this folder as well. The condition of a properly finished order is to click on the checkbox “Place an order with obligation to pay” at the right bottom side of the 3rd step of the ordering process in the shopping cart. After placing the order correctly, the confirmation with the order ...

Can I place the order also by phone?

Unfortunately, it is not possible to create phone orders, as it is necessary to confirm your order and personal information by e-mail. This way we can avoid any misunderstandings. :)

How can I register at your website?

You can find a link to the registration at the top right side of a grey bar. Once you are redirected to the registration section, just enter your personal data and confirm your registration. A confirmation e-mail with a generated password will be sent to your e-mail address (please, note that this email can be delivered into your SPAM folder, so check this one, as well). After logging in, you can change this password in your personal settings.

Why am I not able to log into my account?

Please, make sure you enter the correct password and username. If you failed to log in repeatedly, please contact our customer service at the e-mail address hello@dedoles.com. Our colleagues will modify your password so you can use your account without any restrictions. :)

How can I change my login password in the account?

After logging in, please click on "Change your personal details". There you will find the option "Change password". You simply enter a new one, confirm it, and save the changes.

Where can I check the status of my order?

After logging in, please click on the tab "MY ORDERS" where you can find all orders that you have placed.

How can I redeem the discount coupon?

The coupon must be applied in the first step of the ordering process. Just enter the code in the appropriate box (marked in red on the picture below) in the shopping cart marked as “Discount coupon / Gift voucher” and confirm it by clicking on the button “Redeem”. It is necessary to enter this coupon code in the same format as you have received it – in capital letters and with no spaces.

Why am I not able to apply the coupon code?

Please make sure that you entered it in the same format as you received from us (i.e. in capital letters and with no spaces) and confirmed it by clicking on the button “Redeem”. Also, please check if your coupon can be used for products you ordered (a lot of our coupons cannot be applied to the discounted goods) and if it can be combined with other coupons and special offers or not. Some coupons can be used only for a specific minimum value of the order, so please, check, whether the value of yo...

How do I find products available in stock?

If you want to see e.g. only T-shirts that are in stock, it is necessary to use the filter above your selected product category. Please check off the availability “in stock” as well as the desired size to display only designs in this specific size that we have available in stock.