RETURN OF GOODS

If you order a product that won't fit you, you can return it within 100 days without giving reasons. Just print out the return form, that you can find here (https://www.dedoles.com/buxus/docs/COM_VratenieTovaru_A4.pdf) fill it out, and send the goods back to our e-shop. We advise you to send the goods back via registered mail. Please, keep the parcel number. We might need it if the package is lost or delayed. More information about the return, including the shipping address for returns, can be f...

We only exchange piece by piece. Replacement for another motif or product is not possible.

Unfortunately, not. Money can be refunded only to your bank account via bank transfer.

Unfortunately, not. However, we will pay the shipping costs for the exchanged goods. The shipping costs are reimbursed only if the product you received was damaged, swapped or you haven't ordered it at all.

That's OK, just send us the certificate of posting with the parcel number and let us know how you would like to solve the return, so we can process it to your satisfaction.

Although we put much effort to sell only high-quality products, it can happen that some of our products may be damaged or have a production mistake. In case you receive damaged goods, please send a photo to our customer service here (https://www.dedoles.com/contact-1). They will do their best to solve the problem to your satisfaction.