RETURN OF GOODS

If you order a product that won't fit you, you can return it within 100 days without giving reasons. To return the goods, please log in to your customer account and submit a request for the selected item(s). Registration is not required; we will send you a login code after you provide your email address. Just print out the e-mail and send it with the goods back to our e-shop. We advise you to send the goods back via registered mail. Please, keep the parcel number. We might need it if the packag...

The condition for accepting a return is that the item must be unworn and unwashed with original tags attached. For hygiene reasons, we do not exchange or accept back tried-on underwear (or underwear with torn/damaged packaging) and unpacked socks without original tags. If you have any further questions, please contact our [customer support](https://www.dedoles.com/pages/contact-us).

If you are returning an item, you need to print the email with the return information and include this document in the package. If you are unable to print the document, simply include the order number written down in the package.

Product exchanges are not possible. If the product does not meet your expectations, you can return it to us.

Unfortunately, not. Money can be refunded only to your bank account via bank transfer.

Unfortunately, we do not have a return label for free returns. Therefore, it is necessary to send the package at your own expense. We will cover the return shipping costs only if you have received damaged or incorrect goods. In this case, you must contact us before sending the item back: [HERE](https://www.dedoles.com/pages/contact-us).

Although we put much effort to sell only high-quality products, it can happen that some of our products may be damaged or have a production mistake. In case you receive damaged goods, please send a photo to our customer service [here](https://www.dedoles.com/pages/contact-us). They will do their best to solve the problem to your satisfaction.

If you wish to file a complaint or return an item you received as a gift, please inform the person who gifted it to you. The person who placed the order with us will need to contact us.