RETURN OF GOODS

Is it possible to return the goods?

If you order a product that won't fit you, you can return it within 100 days without giving reasons. Just print out the return form, that you can find here (http://com) fill it out, and send the goods back to our e-shop. We advise you to send the goods back via registered mail. Please, keep the parcel number. We might need it if the package is lost or delayed. More information about the return, including the shipping address for returns, can be found here (http://com). Please, note that only un...

To which address should I send the goods back?

Please, send the goods for return to the following address: Julius Meszaros-DEDOLES, s.r.o. Hermannstra├če 16 77 654 Offenburg You cover the shipping costs in this case. We advise you to send the goods back via registered mail. Please, keep the parcel number. We might need it if the package is lost or delayed.

Can I exchange the product for a different design or style?

We only exchange piece by piece. Replacement for another motif or product is not possible.

Is it possible to refund my money via postal order?

Unfortunately, not. Money can be refunded only to your bank account via bank transfer.

If I decide to return the goods, will you reimburse the shipping fee?

Unfortunately, not. However, we will pay the shipping costs for the exchanged goods. The shipping costs are reimbursed only if the product you received was damaged, swapped or you haven't ordered it at all.

What if my return parcel gets lost at the post office or you won't receive it?

That's OK, just send us the certificate of posting with the parcel number and let us know how you would like to solve the return, so we can process it to your satisfaction.

What if I receive damaged goods?

Although we put much effort to sell only high-quality products, it can happen that some of our products may be damaged or have a production mistake. In case you receive damaged goods, please send a photo to our customer service here (http://com) They will do their best to solve the problem to your satisfaction.